Privacy & Cookies Policy

cloud.aceintlmedia.com

Last updated: 15 December 2025, 16:00 (BST)

Ace Intl Media Ltd (Company Number: 16568627), registered in England and Wales (“we”, “our”, or “us”), is committed to protecting personal data and respecting privacy.

This Privacy & Cookies Policy explains how personal data and technical data are collected, used, and protected when you visit or use cloud.aceintlmedia.com, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Ace Intl Media Ltd is the Data Controller for applicable data protection law.

1. Personal Data We Collect

Depending on how you interact with this website or related cloud services, we may collect:

Contact Information: Name, email address, phone number, company name.
Account & Enquiry Data: Information submitted via enquiry, onboarding, or service request forms.
Technical & Log Data: IP addresses, access logs, timestamps, device and browser information, error logs, and performance metrics.
Cookie & Analytics Data: Limited usage data collected via cookies (subject to consent).

We do not knowingly collect special category (sensitive) personal data via this website.

2. How We Use Your Data

We process personal and technical data to:

Respond to enquiries and provide cloud or hosting-related information.
Operate, secure, and maintain cloud infrastructure and services.
Monitor performance, availability, and security.
Prevent abuse, fraud, and unauthorised access.
Comply with legal, regulatory, and contractual obligations.

Technical logs and operational data are not used for marketing or profiling purposes.

3. Lawful Basis for Processing

We process data under one or more of the following lawful bases:

Consent – where you submit information voluntarily or accept cookies.
Legitimate interests – to operate, secure, and improve our cloud services.
Legal obligation – where processing is required by law or regulation.
Contractual necessity – where processing supports service delivery.

4. Cookies & Tracking Technologies

This website uses cookies and similar technologies to support functionality and measure usage.

Cookie categories may include:

Essential cookies – required for security and core functionality.
Statistics cookies – help us understand website usage and performance.
Marketing cookies – used only where explicit consent has been given.

Marketing and analytics cookies are blocked by default and are not placed unless you provide consent.

You can manage or withdraw your cookie preferences at any time via the consent settings or through your browser.

We do not sell personal data.

Data may be shared only with:

Hosting, infrastructure, and security service providers.
Professional advisers were necessary.
Regulatory or law-enforcement authorities, where legally required.

All third parties are required to apply appropriate data protection safeguards.

6. Data Retention

Enquiry and account-related data is retained only as long as necessary for business, contractual, or legal purposes.
Technical logs are retained for limited periods in line with security and operational requirements.
Financial and transactional records are retained for a minimum of 6 years in accordance with UK law.

You have the right to:

Access your personal data.
Request correction or deletion (where legally permitted).
Restrict or object to certain processing.
Request data portability.
Withdraw consent at any time.

Requests can be made by emailing info@aceintlmedia.com.

8. Data Security

We apply appropriate technical and organisational measures to protect data against unauthorised access, loss, misuse, or disclosure, including access controls, monitoring, and secure infrastructure practices.

9. International Data Transfers

Where services involve providers outside the UK/EEA, appropriate safeguards are used, such as contractual protections and recognised transfer mechanisms.